About us

Since 2009, Traffective’s diverse and international team has been helping publishers, journalists, and bloggers build sustainable businesses—supporting media diversity and freedom of expression through innovative monetization solutions.

Since 2026, we have been part of ShowHeroes, a global leader in CTV and digital video advertising. Headquartered in Berlin and operating across Europe, Latin America, and Asia, ShowHeroes works with more than 2,000 publisher partners and delivers over 25 billion ad impressions every month. Its SemanticHero AI platform enables relevant, privacy-conscious advertising at scale.

As Traffective by ShowHeroes, we combine our expertise in programmatic display advertising and yield optimization with ShowHeroes’ global reach and technology. Together, we create meaningful value for publishers and advertisers while offering our team an international, technology-driven environment built on transparency, honest feedback, and continuous learning.

You’re the technical problem solver our publisher partners rely on every day.

As a 2nd Level Support Manager, you’ll own technical support requests from start to finish—from troubleshooting integrations and investigating unexpected behavior to coordinating with internal teams and external partners.

Curiosity, analytical thinking, and a hands-on mindset are essential. Every day brings new challenges, technologies, and opportunities to learn.

Sounds like the right environment for you? Join our team and bring your ideas to life.

What You'll Take Charge Of

• Manage 1st and 2nd level support requests from initial investigation through to resolution.
• Troubleshoot technical issues related to advertising products, integrations, and publisher setups.
• Support publisher partners through our ticketing system.
• Take full ownership of every request, coordinating with Product, Engineering, Key Account Management, or external partners whenever needed until the issue is fully resolved.
• Configure and validate customer setups across multiple systems and tools.
• Contribute to an outstanding support experience through clear communication and a solution-oriented approach.

What We're Looking For

• 1–3 years of experience in technical support or a comparable customer-facing role.
• You're comfortable working in a technical environment and enjoy solving complex problems.
• You have an understanding of HTML and CSS.
• You enjoy investigating technical issues and solving problems
• You're curious, enjoy learning new technologies, and feel comfortable working with multiple software platforms and tools in your daily work. 
• You take ownership of your work and stay responsible for a topic until it's fully resolved.
• You're an excellent communicator and collaborate effectively with customers, external partners, and internal teams.
• You communicate confidently in English (B2 or higher). German language skills are highly valued. 
• Previous experience in AdTech or programmatic advertising will be considered a strong advantage. 

What's In It for You

• A technology and media company with numerous branches worldwide (e.g. Paris, New York, São Paulo, Milan and Berlin)
• Flexible workplace 
• A friendly and inclusive culture with equal opportunities for everyone
• A place to grow and take initiative
• One mental health day per year to focus on your well-being
• Team events, winter parties, and more to celebrate our successes together
• Four impact days per year to contribute positively to our environment and society

People at ShowHeroes

At ShowHeroes, we are committed to fair and objective decision-making across all stages of the employee lifecycle. This includes recruitment, hiring, promotion, and compensation processes.

We evaluate candidates and employees based on qualifications, performance, and alignment with our company values, regardless of gender, age, origin, religion, or disability.